Jadore Couture

Shop Confidently - 100% Authentic - Money Back Guarantee - Layaway Plans Available with 30% Deposit

Contact

Email: info@jadorecouture.com
@jadorecouture_yvr

FAQ

SHIPPING

Yes, we ship worldwide! Please allow 1 day for processing.

  • Within Canada: Shipping within Canada takes 2-7 business days.
  • Within the United States: Shipping within U.S.A takes 5-10 business days.
  • International: Please allow 7-14 business days for international shipping.
RETURN POLICY

All sales are final. Jadore Couture accepts returns for refund or exchange only in the circumstances of which:

  1. Item(s) are damaged in transit
  2. Item(s) proven inauthentic by a reputable third party authenticator

Refunds (if applicable)

  1. Damaged in transit: You must Instagram DM or email us within 24 hours of receiving your item and show us clear images of the damage. Once we have established the damage was caused in transit, we will ask you to ship the item(s) back to us with tracking and proof of fees paid. When we receive the item(s) we will refund you the full amount paid for the item including the initial shipping cost and return shipping cost.
  2. Our authenticity guarantee: You have 24 hours to contact us and explain why you think its inauthentic. After speaking to us and you’re still uncertain about the item(s) we ask that you contact a reputable third party authenticator to have the item authenticated. The costs incurred are your responsibility. If you’re unsure of reputable authenticators you may ask us to refer you to some. If the item is deemed inauthentic by the third party authenticator you must send us all the paperwork from that authenticator that clearly states that item is inauthentic including its picture. Once we receive this, we will ask you to ship the item(s) back to us with tracking and proof of fees paid. When we receive the item(s) we will refund you the full amount paid for the item including the initial shipping cost and return shipping cost.

Exchanges (if applicable)

  1. Damaged in transit: You must Instagram DM or email us within 24 hours of receiving your item and show us clear images of the damage. Once we have established the damage was caused in transit, you may exchange the item(s) with another item(s) in our inventory of equal or more value. If the item is of more value, the excess in value must be paid via e-transfer, Paypal, or credit card.
  2. Our authenticity guarantee: You have 24 hours to contact us and explain why you think its inauthentic. After speaking to us and you’re still uncertain about the item(s) we ask that you contact a reputable third party authenticator to have the item authenticated. The costs incurred are your responsibility. If you’re unsure of reputable authenticators you may ask us to refer you to some. If the item is deemed inauthentic by the third party authenticator you must send us all the paperwork from that authenticator that clearly states that item is inauthentic including its picture. Once we receive this, you may exchange the item(s) with another item(s) in our inventory of equal or more value. If the item is of more value, the excess in value must be paid via e-transfer, Paypal, or credit card.
CONSIGNEES
  1. How do I know my order was received? Once your order has been placed, a confirmation email will be sent to the email provided stating that we’ve received your order. Please allow 1 day for us to process your order.
  2. How do I know my order has shipped? Is there tracking? Once your order has shipped, you will receive a confirmation email stating that your order has shipped. This email will also include your tracking information.
CONSIGNORS
  1. How and when do I get paid? As soon as your item has sold, we will contact you during the same day to send you an e-transfer or paypal your funds.
  2. What happens if my item does not sell? In the occurrence that your item does not sell within 90 days, we can either put the item(s) on sale at your approval or you can come retrieve your item(s) if local at no extra cost. If not we will ship your item(s) back to you at your expense. If your item is valued at over $5000, please give us 48 hours notice to retrieve those items as our private insurer requires us to store higher valued items at a secure storage facility and not on site.
  3. Do you do buyouts? Yes, we do buyouts only for high-in demand items. Pricing for buyouts fall under quick- sell pricing (lower than consignment). Please contact us to see if your item(s) is high in demand by filling out the consignment form below.

Consignment Form

If you wish to consign with us, please fill out the form below. We ask that you be as accurate as possible with the condition of your item(s), including all signs of wear and tear.