1-800-606-9706
info@jadorecouture.ca
@jadorecouture.ca
Jadore Couture

SHIPPING AND RETURNS

SHIPPING

UPS Shipping:

We ship via UPS with tracking and signature. Please look for your tracking email after we have completed your order. UPS does not ship to PO Boxes. Please provide a residential or business address to avoid delays.

 

Shipping Lead Times:

We ship worldwide! Please allow up to 2 business days for us to process your order. Complimentary expedited worldwide shipping is provided for orders over $10,000.

  • Canada: Shipping within Canada takes 2-7 business days.
  • United States: Shipping to the United States takes 5-10 business days.
  • International: International shipping takes 7-14 business days.

*Please note COVID-19 may affect shipping times.

 

Shipping Rates:

Canada:

  • Small items $20
  • Medium items $30
  • Large items $40

United States:

  • Small items $30
  • Medium items $40
  • Large items $50

International:

  • Small items $60
  • Medium items $80
  • Large items $100

Small items include: Most accessories, jewelry, wallets, wallet on chain bags, etc.

Medium items include: Most handbags and shoes.

Large items include: Large bags, luggages, bags in large boxes, boots, etc.

 

LOST OR STOLEN PACKAGES

If a package is recorded as delivered to your address, but you have not received it, please contact us at sales@jadorecouture.ca within 2 weeks of placing your order. Once you’ve reported your package as lost, our Customer Service team will call UPS to open an investigation for your package.

We work closely with UPS as they undergo their investigations and resolve accordingly once the investigations have been finalized.

Jadore Couture does not insure packages unless requested to and paid by the customer. We are not responsible for lost packages that are not insured. Jadore Couture is not responsible for packages that have been delivered to the wrong address if a customer has provided incorrect or incomplete shipping information. Please confirm your mailing details before placing an order.

RETURN POLICY

All sales are final. Jadore Couture accepts returns for refund or exchange only in the circumstances of which:

  1. Item(s) are damaged in transit
  2. Item(s) proven inauthentic by a reputable third party authenticator

Refunds (if applicable)

  1. Damaged in transit: You must contact us within 24 hours of receiving your item and show us clear images of the damage. Once we have established the damage was caused in transit, we will ask you to ship the item(s) back to us with tracking and proof of fees paid. When we receive the item(s) we will refund you the full amount paid for the item including the initial shipping cost and return shipping cost.
  2. Our authenticity guarantee: You must contact us within 24 hours and explain why you think your item is not authentic. After speaking to us and you’re still uncertain about the item we ask that you contact a reputable third party authenticator to have the item authenticated. The costs incurred are your responsibility. If you’re unsure of reputable authenticators you may ask us to refer you to some. If the item is deemed not authentic by the third party authenticator you must send us all the paperwork from that authenticator that clearly states that item is not authentic including its picture. Once we receive this, we will ask you to ship the item back to us, a shipping label will be provided. When we receive the item we will refund you the full amount paid for the item.

Exchanges (if applicable)

  1. Damaged in transit: You must contact us within 24 hours of receiving your item and show us clear images of the damage. Once we have established the damage was caused in transit, you may exchange the item(s) with another item(s) in our inventory of equal or more value. If the item is of more value, the excess in value must be paid via e-transfer or credit card.
  2. Our authenticity guarantee: You must contact us within 24 hours of receiving your item and explain why you think it is not authentic. After speaking to us and you’re still uncertain about the item we ask that you contact a reputable third party authenticator to have the item authenticated. The costs incurred are your responsibility. If you’re unsure of reputable authenticators you may ask us to refer you to some. If the item is deemed inauthentic by the third party authenticator you must send us all the paperwork from that authenticator that clearly states that item is not authentic including its picture. Once we receive this, you may exchange the item with another item in our inventory of equal or more value. If the item is of more value, the excess in value must be paid via e-transfer or credit card.