Shipping and Returns

SHIPPING:
We ship via FEDEX, UPS, DHL, and Canada Post with tracking and signature. Your tracking confirmation will be emailed once we processed your order. We do not ship to PO Boxes. Please provide a residential or business address to avoid delays. We do not ship to countries with ongoing sanctions, civil conflict, and service suspensions.

SHIPPING LEAD TIMES & RATES:
We ship worldwide! Please allow up to 2 business days for us to process your order. Orders over $10,000 are automatically shipped expedited 1-2 business days.

Canada: Approximately 2-5 business days.

Small items $20
Medium items $30
Large items $40

United States: Approximately 3-7 business days.

Small items $30
Medium items $40
Large items $50

International: Approximately 5-10 business days.

Small items $60
Medium items $80
Large items $100

Please note, certain countries and rural areas may require additional fees.

Small items include: Most accessories, jewelry, small leather goods, etc.

Medium items include: Most handbags and shoes.

Large items include: Large bags, luggages, bags in large boxes, boots, etc.

LOST OR STOLEN PACKAGES

If a package is recorded as delivered to your address but has not been received, you must notify us in writing at sales@jadorecouture.ca within 14 calendar days of placing your order. Upon receipt of your notification, our Customer Service team will initiate an investigation with the courier on your behalf.

We will liaise directly with the courier throughout their investigation process. Resolutions will be determined based on the findings of the courier’s investigation and finalized accordingly. We are not responsible for lost or stolen packages confirmed as delivered by the carrier.

Please note that Jadore Couture does not provide insurance for packages unless specifically requested and paid for by the purchaser at the time of purchase. We are not liable for any undelivered packages that are not insured. For your protection, we strongly recommend purchasing shipping insurance to safeguard your order. In the absence of shipping insurance, responsibility for the package lies solely with the purchaser.

All SALES ARE FINAL.
Jadore Couture accepts returns for refund or exchange only in the circumstances of which:

1. Item(s) proven not authentic by Entrupy or a reputable third party authenticator.

REFUNDS (if applicable)

1. Our authenticity guarantee: You must contact us and explain why you think your item is not authentic. After speaking to us and you’re still uncertain about the item we ask that you return the item to us to be verified by Entrupy. If you cannot return the item to us or bring it to one of our Entrupy Verified partners, we ask that you contact a reputable third party authenticator to have the item authenticated. The costs incurred are your responsibility. If you’re unsure of reputable authenticators you may ask us to refer you to some; we are not affiliated with any online authenticators. If the item is deemed not authentic by the third party authenticator you must send us all the paperwork from that authenticator that clearly states that item is not authentic including its picture and any identifying markings. Once we receive this, we will ask you to ship the item back to us, a shipping label will be provided. When we receive the item we will refund you the full amount paid for the item.

EXCHANGES (if applicable)

1. Our authenticity guarantee: You must contact us and explain why you think your item is not authentic. After speaking to us and you’re still uncertain about the item we ask that you return the item to us to be verified by Entrupy. If you cannot return the item to us or bring it to one of our Entrupy Verified partners, we ask that you contact a reputable third-party authenticator to have the item authenticated. The costs incurred are your responsibility. If you’re unsure of reputable authenticators you may ask us to refer you to some; we are not affiliated with any online authenticators. If the item is deemed not authentic by the third-party authenticator you must send us all the paperwork from that authenticator that clearly states that the item is not authentic including its picture and any identifying markings. Once we receive this, you may exchange the item with another item in our inventory of equal or more value. If the item is of more value, the excess in value must be paid via e-transfer or credit card.