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Shipping policy

UPS SHIPPING:

We ship via FEDEX, UPS, DHL, and Canada Post with tracking and signature. Please look for your tracking email after we have completed your order. We do not ship to PO Boxes. Please provide a residential or business address to avoid delays.


SHIPPING LEAD TIMES:

We ship worldwide! Please allow up to 2 business days for us to process your order. Orders over $10,000 are automatically shipped expedited 1-2 business days.

  • Canada: Shipping within Canada takes 2-7 business days.
  • United States: Shipping to the United States takes 5-10 business days.
  • International: International shipping takes 7-14 business days.


SHIPPING RATES:

Canada:

  • Small items $20
  • Medium items $30
  • Large items $40

United States:

  • Small items $30
  • Medium items $40
  • Large items $50

International:

  • Small items $60
  • Medium items $80
  • Large items $100

Small items include: Most accessories, jewelry, small leather goods, etc.

Medium items include: Most handbags and shoes.

Large items include: Large bags, luggages, bags in large boxes, boots, etc.

 

LOST OR STOLEN PACKAGES

If a package is recorded as delivered to your address but has not been received, you must notify us in writing at sales@jadorecouture.ca within 14 calendar days of placing your order. Upon receipt of your notification, our Customer Service team will initiate an investigation with the courier on your behalf.

We will liaise directly with the courier throughout their investigation process. Resolutions will be determined based on the findings of the courier’s investigation and finalized accordingly. We are not responsible for lost or stolen packages confirmed as delivered by the carrier.

Please note that Jadore Couture does not provide insurance for packages unless specifically requested and paid for by the purchaser at the time of purchase. We are not liable for any undelivered packages that are not insured. For your protection, we strongly recommend purchasing shipping insurance to safeguard your order. In the absence of shipping insurance, responsibility for the package lies solely with the purchaser.